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I
Can't Fix This Car
Myself !
There are times
when your automobile
problem is too complex to try and diagnose or repair yourself.
At this point giving the trained technician the best
description of the problem will aid in a quick and less costly repair.
Be
specific when explaining the problem.
If you go to a
doctor you don't just say my body hurts. Of course not, you
would be
more specific. How about going to your bank and say there's a
problem
with my money. They will look at you as though you had two
heads. If
you take your automobile to a repair shop and say my car
doesn't run
right, what are they supposed to do with that lack of
information?
I guess by now
everyone should have gotten what I am driving at. If you want
something
corrected you must give as much detailed information as
possible to
expedite the matter as quickly as possible. No where is it more
important to be specific about a problem than in today's complex
automobiles. The better one can explain the problem the better your
chances are of getting them corrected the first time and not wasting
money on misunderstandings. Most people are in too much of a hurry and
just scribble a quick note when dropping their cars off for
repairs and
not even taking the time to talk to the technician or service writer.
Bad mistake! This leads to poor communications and the necessity for
several phone conversations that may end up being misunderstood. To
make the problem easier to understand, follow some of these guidelines;
Don't say "My car
will not start"
Specify; Does it
crank but not start
Does
it just click
or buzz when turning the key
Is it
just dead
with nothing happening?
Forget
about that
"it won't turn over" statement, it is most often misunderstood as
to
what symptom this pertains to.
Don't say
"My car
shakes"
Specify; Does
the
steering wheel shake at high or low speeds, does the steering wheel
shake
when stepping on the
brakes, is it the steering wheel shaking or
does the whole
car
vibrate.
Don't say
"My car
stalls or quits"
Specify; Does it
stall after starting, does it stall coming to a stop, does it stall at
idle, or does
the engine just
quit while
cruising or accelerating.
Don't say "My air
conditioner or heater doesn't work"
Specify;
Is the
air
conditioner blowing warm, or
the heater blowing cold. Many times people
say their ac or heater
is
not working when they really mean the blower motor
does not come
on.
Again
be specific.
Don't say "My car
has a strange noise"
Specify;
Is the
noise a rattle,
rumble, squeal, knock, vibration, ticking, and so forth.
Specify;
this noise is
coming from the front, right or left.
Rear,
right or left. At highway
speeds, or coming to a
stop. Only
happens
during a full moon or total eclipse
(just kidding). You get the picture.
I could go on and
on but by now you can see how important the right information can be
towards a speedy diagnose and save you some money by not having
misunderstood symptoms worked on. Did I mention "Specify"?
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